FAQ
Product Specifications
What is the construction of Vivo Planters
This depends on which planter “family” you are asking about. Oterra, Ardena, Strata, and Vetra are all constructed from fiberglass with an engineered stone face. This makes them lightweight yet very realistic. The Connect family is an aluminum construction.
Are Vivo planters suitable for exteriors?
Yes, Vivo planters are often used on exterior installations. Of course, they will need to have drainage added.
Do Vivo planters have drainage holes?
Vivo planters are stocked without drainage holes but these can be easily added.
Are these planters fiber clay construction?
No, we do not use fiberclay or ficonstone construction as these both break and accept stains very easily. Our unique fiberglass and engineered stone finish holds up much better to fiber clay or ficonstone
Can these planters be fitted with irrigation?
Yes, this can easily be added.
After-Sales & Warranty
What is your warranty?
Our warranty provides 5 years of coverage
How are Vivo planters shipped?
These planters are generally shipped via LTL, if there is a small order, this may ship via UPS
What is your return policy?
Planters can be returned provided they arrive back in their original packaging and are in sellable condition. We do charge a 15% restocking fee.
What should I do if my planter arrives damaged?
Before signing, it is very important to inspect the planters and if there is any damage in the packaging, note this by your signature. This makes collecting from the transportation company much easier. The Vivo team will work with you to get any damaged planters replaced.
Ordering, Lead Times & Logistics
Do you have minimums?
At Vivo we have no minimums.
How do I get in touch with the Vivo team?
Email is the best way to communicate with us as we are often traveling or in the warehouse.
Do you offer consultation or design assistance for projects?
Yes, at Vivo, we have years of experience in the planters world, we can help with design or any other question you may have.
Can I order color chips
Yes, we do have color chips available. Please ask.
Pricing & Payments
Can I request a quotation or a proforma invoice?
Yes, our team is here to help. Just contact us with your project needs, and we can get this created.
Can I request a quotation on large quantities?
Yes, on large order,s we can quote special pricing.
Wholesale Partnerships
How do I become a distributor or trade partner
Please request a dealer application, and we would love to get you set up.
Get in touch
Have questions about your order, or a general enquiry?
